FREQUENTLY ASKED QUESTIONS
PRODUCTS
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What is Aurora Resin and what do you sell?
Aurora Resin is a handcrafted decor brand specializing in high-quality resin-based lighting products. We offer unique LED decor lamps with 3D galaxy effects, artistic resin designs, and a magical handmade touch—perfect for gifts and home ambiance.
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Are your products 100% handmade?
Yes, all Aurora Resin products are carefully handcrafted from scratch. Each piece is one-of-a-kind, made with attention to detail using high-quality epoxy resin and professional finishing techniques.
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Do the lamps have color-changing LED lights?
Absolutely! Our signature lamps include built-in auto color-changing LED lights. Most models come with are mote control that allows you to adjust the lighting mode to match your mood or setting.
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Do you take custom orders?
Yes! Aurora Resin offers custom-made designs depending on availability. If you have a special idea or want to personalize a lamp (color, shape, etc.), feel free to contact us via email or our social media channels.
SHIPPING & RETURNS
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Can I return or exchange my order?
We accept returns or exchanges within7 days of delivery for defective or damaged products. The item must be unused and in its original packaging. Please contact us with unboxing photos and your order number for support.
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Where do you ship from and do you offer international shipping?
We ship from Vietnam and offer worldwide shipping. All orders are packed with care using shock-resistant materials to ensure safe delivery anywhere in the world.
