At Aurora Resin, all items are made-to-order. This means that when you place your order, we make that item just for you, one at a time, for the best quality!
Below, you'll find all the necessary details regarding our shipping and processing timelines.

 

1. Order Processing Time

• We process orders on business days, which are Monday through Friday, Eastern Standard-Times. We exclude holidays observed by the Post Office: New Year’s Day, Presidents’ Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas.
• All orders are shipped from Vietnam.
• Most orders are crafted and shipped within 7-10 business days.
• For custom-made products such as Pokémon keycaps or custom wrist rests, the processing time may take 3-4 weeks.

 

2. Shipping Time

• Below are estimated delivery times based on your location and chosen shipping method:

Destination	Shipping Method	Estimated Delivery Time
United States	Economy	8–15 business days
Canada	Economy	12–20 business days
United Kingdom	Economy	10–15 business days
Australia & New Zealand	Economy	15–20 business days
European Union	Economy	10–15 business days
Other Countries	Economy	15–20 business days

 

3. Important Notes:

• Delivery times are estimates and can be impacted by external factors such as customs processing, weather conditions, or shipping carrier delays.
• Shipping charges will be calculated and displayed at checkout, based on your shipping address, the weight of your order, and the selected delivery method.

 

4. Lost or Damaged Shipments

• We take great care to ensure your order arrives safely. However, in the event that your package is lost or damaged, please contact us immediately with the following details:
• Your order number
• Photos of the damaged item and packaging (if applicable) We will assist with filing claims or replacing the item, depending on the situation.

 

5. Address Accuracy

• Please double-check that your shipping address is complete and correct before submitting your order.
• Incorrect or incomplete addresses may cause delivery issues. If your package is returned due to an invalid address, we will contact you to arrange reshipment, which may incur additional shipping fees.

 

Thank you for choosing Aurora Resin! If you have any questions about your order or shipping, please feel free to reach out to our support team.