At Aurora Resin, we are committed to delivering your handcrafted resin décor pieces safely and efficiently. Please review our Shipping Policy below to understand our processes, timelines, and expectations when placing an order with us.

 

1. Order Processing Time

All orders are carefully processed within 5–7 business days (excluding weekends and holidays) after the order is placed. Please note:

• Custom or made-to-order items may require additional time; processing durations will be specified on the product page if applicable.
• Orders placed on holidays or weekends will begin processing on the next business day.
• During peak seasons or promotional events, processing times may be extended slightly due to high order volumes.

 

2. Shipping Rates & Delivery Estimates

Shipping charges for your order will be automatically calculated and displayed at checkout based on your shipping address, total weight, and chosen delivery method.

Estimated Delivery Times:

• Standard Shipping (Domestic): 5–10 business days after processing
• International Shipping: 10–21 business days depending on location and customs clearance procedures

Please note that delivery times are only estimates and are not guaranteed. Delays may occur due to external factors such as customs, courier issues, or adverse weather conditions.

 

3. Lost or Damaged Shipments

We take great care in packaging and shipping every order. However, if your package is lost or arrives damaged, please notify us immediately:

• Include your order number and photos of the damaged item and packaging (if applicable).
• For lost packages, we will file a claim with the shipping carrier and assist in replacing your item if confirmed lost.

Note: We are not responsible for lost or stolen packages marked as “delivered” by the carrier. Please ensure your shipping address is secure.

 

4. Address Accuracy

It is the responsibility of the customer to provide a complete and accurate shipping address. Please double-check your address before confirming your order.

• We are not responsible for delivery issues caused by incorrect or incomplete addresses.
• If your order is returned to us due to an invalid address, we will contact you to arrange re-shipment (additional shipping fees may apply).